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GSM Barcoding can offer fully customised mobile management of handheld devices to ensure you get the highest level of device management and support.
Having effective mobile lifecycle management will allow your company to maximise on its investment in mobile technology.
GSM Barcoding uses mProdigy from B2M solutions for all of our mobile device management requirements. Device management can be undertaken by GSM Barcoding's engineers or installed within your organisation, allowing you to have complete control of your mobile device estate.
5 Stages of Mobile Lifecycle Management
Stage 1: Planning & Selection
While many Mobile Device Management (MDM) tools focus on deploying and managing devices, mProdigy should be employed at the planning stage of a project to help ensure that all decisions made are properly informed. mProdigy Standard will assist you in choosing the right device through its device and network monitoring tools. The comparative analysis tools of mProdigy Professional will assist you in choosing not only the right devices, but also the right network, helpdesk and repair providers.
The addition of the mProdigy Application Monitoring module to either Standard or Professional will provide advanced tools for evaluating end-user behaviour as well as device and application usability.
Getting the correct combination of device, application and suppliers at this stage, before mass deployment, will lead to less ‘pain’ during deployment and lower ongoing support costs.
Stage 2: Deploy
At the deployment stage of the project, efficiency and tight control are all vital to the successful roll-out of mission-critical line-of-business devices. Both mProdigy Standard and Professional are fully time-zone aware and offer constrained deployment options, giving administrators robust control over deployments, as well as the flexibility necessary to adapt to changing circumstances. Pro-active organisations will utilise the deployment analytics of mProdigy Professional to streamline future deployments and ensure maximum efficiency. It is also absolutely vital that large device populations can be commissioned quickly and efficiently.
Both the Standard and Professional versions of mProdigy have flexible and powerful commissioning tools such as bulk ActiveSync commissioning. This allows many thousands of devices to be commissioned by a single, low-skill operative in just a few hours; providing for large-scale scalability. Further commissioning tools such as secure browser-based and Secure Digital (SD) card commissioning give the flexibility to deploy devices in remote regions or where staging facilities are not available.
The more efficiently and reliably a device population is rolled out, the quicker the enterprise benefits from the mobile project.
Stage 3: Manage
The management stage of the mobile lifecycle is where helpdesk tools come to the fore. At this stage, organisations are looking to maximise the operational efficiency of their mobility project and therefore minimise the ongoing costs. Organisations need to know that their line-of-business field staff are working as efficiently as possible. To enable this, they must be confident that the mobile devices they rely on are performing optimally and are kept in a known working state.
The architecture of mProdigy Standard and Professional is such that devices are guaranteed to be left in a known working state and when problems do occur, they can be diagnosed and fixed quickly and efficiently, helping to minimise device downtime and maximise field worker productivity. All the standard tools are present such as device remote control, remote wipe and kiosk (lock-down) mode. mProdigy Professional also contains a wealth of analytics and helpdesk performance tools to help the progressive organisation manage their mobile enterprise even more efficiently.
Effective management of a mobile deployment will minimise downtime and maximise efficiency; it is key to providing long-term value to the organisation as a whole.
Stage 4: Measure and Analyse
During the measurement and analysis stage, service oriented companies will be looking to leverage increases in customer satisfaction. mProdigy allows for management by exception; freeing up management time to focus upon running and growing the business rather than fire-fighting.
Organisations can measure and analyse service levels to ensure they are aligned with both IT and business strategies. The sophisticated analytics and management reporting functions of mProdigy Professional deliver both macro and micro level views of the performance of a mobile enterprise, covering everything such as device type, groups, locations, GPS coordinates, help desk statistics, suppliers, applications, networks, ROI, KPIs and performance against SLAs.
Once a mobile deployment is running smoothly and efficiently, significant business gains can be made through the effective use of analytics and reporting tools.
Stage 5: Optimise
It is vital for organisations looking to grow and mature to gather business intelligence in order to replicate best practice and inform a change management programme. A critical analysis of business processes, in particular those that are performed on a mobile device, can illuminate where enhancements may be made to elevate the value of the mobility project to the enterprise as a whole.
mProdigy Professional with the addition of the application monitoring module can provide all the vital metrics about how business processes are enacted on a device, allowing the organisation to replicate best practice, identify new areas for growth and enable them to diversify mobile device usage. For a progressive organisation the competitive advantage gained can be significant, and the potential increases in customer satisfaction should not be understated.
Business intelligence is key to helping a business to mature, grow and diversify. mProdigy offers the tools necessary to enable this. | 
